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Terms and Conditions

Arrival Gate Terms of Use & Service

This web site (the “Site”) is published and maintained by Arrival Gate DMCC, Dubai (“Arrival Gate”), a company incorporated and existing in accordance with the laws of the United Arab Emirates. When you access, browse or use this Site; you accept without limitation or qualification, the terms and conditions set forth below. When you access any sub–site (whether belonging to an ‘associate’ of Arrival Gate or otherwise) through this site, then such sub–site may have its own terms and conditions of use which is specific to such sub–site. Sub–sites may contain such additional terms and conditions of use as may be set out in such sub–site.

You need to agree to the following Terms and Conditions for using the website Arrival Gate. Arrival Gate reserves the right to block your access to the site in case of any violation, actual or suspected, of one or more terms and conditions.

Arrival Gate also possesses the full rights to change/ add or edit any part or whole of Terms and Conditions as well as the Privacy Policy at our will. The end user would be notified of these changes and the continued usage of the site affirms your agreement to the said changes.

Before using this website (or any other related website), kindly go through the Terms and Conditions carefully. Note that in this document, Arrival Gate is referred to as ‘Arrival Gate’, ‘we’, ‘our’ or ‘us’ and the end user is referred as ‘your’ or ‘you’. These Terms and Conditions of Use and any additional terms posted on this Site together constitute the entire agreement between Arrival Gate and you with respect to your use of this Site.

Site and Its Contents

This Site is only for your personal use. You shall not distribute, exchange, modify, sell or transmit anything you copy from this Site, including but not limited to any text, images, audio and video, for any business, commercial or public purpose.

As long as you comply with the terms of these Terms and Conditions of Use, Arrival Gate grants you a non–exclusive, non–transferable, limited right to enter, view and use this Site. You agree not to interrupt or attempt to interrupt the operation of this Site in any way.

Registration

Access to certain areas of the Site may only be available to registered members. To become a registered member, you may be required to answer certain questions. Answers to such questions may be mandatory and/or optional. You represent and warrant that all information you supply to us, about yourself, and others, is true and accurate.

The registered user must provide a valid email address and a password to access the ‘restricted areas’. By becoming a registered user, you agree to the following

  • You shall provide your valid email address to create your unique login name and password

  • The information you provide while registering on the site should not be false or bogus

  • You shall access the ‘restricted areas’ only through your unique login and password and shall maintain the confidentiality of the same

  • You shall not gain or assist any third person in gaining unauthorized access to ‘restricted areas’ which you are not entitled to

  • In case of any security breach, suspected misuse of your username or unauthorized access and usage through your unique username, you shall intimate Arrival Gate as soon as you discover the same

Ownership

All materials on this Site, including but not limited to audio, images, software, text, icons and such like (the “Content”), are protected by copyright under international conventions and copyright laws. You cannot use the Content, except as specified herein. You agree to follow all instructions on this Site limiting the way you may use the Content.

All materials on this Site, including but not limited to audio, images, software, text, icons and such like (the “Content”), are protected by copyright under international conventions and copyright laws. You cannot use the Content, except as specified herein. You agree to follow all instructions on this Site limiting the way you may use the Content.

There are a number of proprietary logos, service marks and trademarks found on this Site whether owned/used by Arrival Gate or otherwise. By displaying them on this Site, Arrival Gate is not granting you any license to utilize those proprietary logos, service marks, or trademarks. Any unauthorized use of the Content may violate copyright laws, trademark laws, the laws of privacy and publicity, and civil and criminal statutes.

You may download such copy/copies of the Content to be used only by you for your personal use at home unless the sub–site you are accessing states that you may not. If you download any Content from this Site, you shall not remove any copyright or trademark notices or other notices that go with it.

User’s Material

You are prohibited from posting or transmitting any defamatory, libelous, obscene, pornographic, profane, threatening or unlawful material or any material that could constitute or encourage conduct that would be considered a criminal offense or give rise to civil liability, or otherwise violate any law.

Arrival Gate assumes no liability or responsibility arising from the contents of any communications containing any defamatory, erroneous, inaccurate, libelous, obscene or profane material.

Arrival Gate may change, edit, or remove any user material or conversations that are illegal, indecent, obscene or offensive, or that violates Arrival Gate’s policies in any way.

Arrival Gate will fully cooperate with any law enforcement authorities or court order requesting or directing Arrival Gate to disclose the identity of anyone posting such materials.

Others’ rights

If this Site contains bulletin boards, chat rooms, access to mailing lists or other message or communication facilities, you agree to use the same only to send and receive messages and materials that are proper and related thereto. By way of example and not as a limitation, you agree that when using the Site or any facility available herefrom, you shall not do any of the following:

  • Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others

  • Publish, post, distribute or disseminate any defamatory, infringing, obscene, indecent or unlawful material or information

  • Upload or attach files that contain software or other material protected by intellectual property laws (or by rights of privacy and publicity) unless the User owns or controls the rights thereto or has received all consents therefor as may be required by law

  • Upload or attach files that contain viruses, corrupted files or any other similar software or programs that may damage the operation of another’s computer

  • Delete any author attributions, legal notices or proprietary designations or labels in any file that is uploaded

  • Falsify the origin or source of software or other material contained in a file that is uploaded

  • Advertise or offer to sell any goods or services, or conduct or forward surveys, contests or chain letters, or download any file posted by another user of a Forum that the User knows, or reasonably should know, cannot be legally distributed in such manner.

Arrival Gate Rights

If you send any communications or materials to the Site by electronic mail or otherwise, including any comments, data, questions, suggestions or the like, all such communications are, and will be treated by Arrival Gate, as non–confidential.

You hereby give up any and all claim that any use of such material violates any of your rights including moral rights, privacy rights, proprietary or other property rights, publicity rights, rights to credit for material or ideas, or any other right, including the right to approve the way Arrival Gate uses such material.

Any material submitted to this Site may be adapted, broadcast, changed, copied, disclosed, licensed, performed, posted, published, sold, transmitted or used by Arrival Gate anywhere in the world, in any medium, forever.

Transmitted Material

Internet transmissions are never completely private or secure. You understand that any message or information you send to this Site may be read or intercepted by others unless there is a special notice that a particular message (for example, credit card information) is encrypted (send in code). Sending a message to Arrival Gate does not cause Arrival Gate to have any special responsibility to you.

The copyright in the contents of this website belong to Arrival Gate. Accordingly, Arrival Gate reserves all rights. Copying of part or all the contents of this website without permission of Arrival Gate is prohibited except to the extent that such copying/printing is necessary for the purposes of availing of the paid services provided.

Contests and interactions

This Site may contain contests that require you to send in material or information about yourself or offer prizes. Each contest has its own rules, which you must read and agree to before you participate.

Disclaimer

The material in this Site could include technical inaccuracies or typographical errors. Arrival Gate may make changes or improvements at any time.

The materials on this site are provided on an “As Is” basis, without warranties of any kind either expressed or implied. Information, software, products, and services contained on this website, and the inclusion or offering of any products or services on this website does not constitute any endorsement or recommendation of such products or services by Arrival Gate, Arrival Gate Affiliates and their respective suppliers. To the fullest extent permissible pursuant to applicable law, Arrival Gate disclaims all warranties of merchantability, relating to the information and description of the hotel , air or any other travel products displayed on this website (including, without limitation, the pricing, photographs, list of hotel amenities, general product descriptions, etc.), much of which information is provided by the respective suppliers. Hotel or any other ratings displayed on this website are intended as only general guidelines, and Arrival Gate, Arrival Gate Affiliates and their respective suppliers do not guarantee the accuracy of the ratings. Arrival Gate, Arrival Gate Affiliates and their respective suppliers make no guarantees about the availability of specific products and services. Arrival Gate may make improvements and/or changes on this website at any time.

Arrival Gate does not warrant that the functions contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the servers that make it available are free of viruses or other harmful components, but shall endeavor to ensure your fullest satisfaction.

Arrival Gate does not warrant or make any representations regarding the use of or the result of the use of the material on the site in terms of their correctness, accuracy, reliability, or otherwise, insofar as such material is derived from other service providers such as hotel owners and tour operators.

You acknowledge that this Website is provided only on the basis set out in these terms and conditions. Your uninterrupted access or use of this Website on this basis may be prevented by certain factors outside our reasonable control including, without limitation, unavailability, inoperability or interruption of the Internet or other telecommunications services or as a result of any maintenance or other service work carried out on this Website. Arrival Gate does not accept any responsibility and will not be liable for any loss or damage whatsoever arising out of or in connection with any ability/inability to access or to use the Site.

You also acknowledge that through this Site, Arrival Gate merely provides intermediary services in order to facilitate highest quality services to you. Arrival Gate is not the last–mile service provider to you and therefore, Arrival Gate shall not be or deemed to be responsible for any lack or deficiency of services provided by any person (travel/tour operator, hotel, facility or similar agency) you shall engage or hire or appoint pursuant to or resulting from, the material available on this Site. Arrival Gate, Arrival Gate Affiliates, and their respective suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, and services, including all implied warranties and conditions of merchantability, satisfactory quality, fitness for a particular purpose, title, and non–infringement.

Arrival Gate will not be liable to you or to any other person for any direct, indirect, incidental, punitive or consequential loss, damage, cost or expense of any kind whatsoever and howsoever caused from out of your usage of this Site. In no event shall Arrival Gate, Arrival Gate Affiliates, and their respective suppliers be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, your access to, display of or use of this website or with the delay or inability to access, display or use this website (including, but not limited to, your reliance upon opinions appearing on this web site; any computer viruses, information, software, linked sites, products, and services obtained through this website; or otherwise arising out of the access to, display of or use of this website) whether based on a theory of negligence, contract, tort, strict liability, or otherwise, and even if the Arrival Gate group companies, the Arrival Gate Affiliates and their respective suppliers have been advised of the possibility of such damages.

You agree to defend and indemnify Arrival Gate, Arrival Gate Affiliates, and their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of: (a) your breach of this Agreement or the documents referenced herein; or (b) your violation of any law or the rights of a third party

Notwithstanding anything else to the contrary contained elsewhere herein or otherwise at law, Arrival Gate’s liability (whether by way of indemnification to you or otherwise) shall be restricted to a maximum of AED 600 (AED Six Hundred only).

Availability

The products and services displayed on the Site may not be available for purchase in your particular country or locality. The reference to such products and services on the Site does not imply or warrant that these products or services will be available at any time in your particular geographical location. You should check with your local Arrival Gate authorized representative for the availability of specific products and services in your area.

Terms and Conditions of Use

Arrival Gate may add to, change or remove any part of these Terms and Conditions of Use at any time, without notice. Any changes to these Terms and Conditions of Use or any terms posted on this Site apply as soon as they are posted. By continuing to use this Site after any changes are posted, you are indicating your acceptance of those changes.

Arrival Gate may add, change, discontinue, remove or suspend any other Content posted on this Site, including features and specifications of products described or depicted on the Site, temporarily or permanently, at any time, without notice and without liability.

Arrival Gate reserves the right to undertake all necessary steps to ensure that the security, safety and integrity of Arrival Gate’s systems as well as its client’s interests are and remain, well–protected.

Towards this end, Arrival Gate may take various steps to verify and confirm the authenticity, enforceability and validity of orders placed by you. If Arrival Gate, in its sole and exclusive discretion, concludes that the said orders are not or do not reasonably appear to be, authentic, enforceable or valid, then Arrival Gate may cancel the said orders at any time up to 5 hours before the scheduled time of departure of the relevant flight or 5 hours before the expected date of visit to any property booked through Arrival Gate.

Usage of collected information

The information collected by us may be used for the following

Communications - We may update you about new services and other information from time to time. To unsubscribe to these updates, mail to [email protected] Gate.com

Processing Payments – When you purchase online, the required information is sent to the relevant financial institution.

Legal Requirements – Arrival Gate reserves the right to disclose your personal information as necessary to: (1) comply with the law or comply with legal process served on Arrival Gate; (2) protect and defend the rights or property of Arrival Gate; (3) protect the personal safety of other Arrival Gate websites’ users or the public; or (4) to ensure compliance with our Terms & Conditions. Arrival Gate cooperates with law enforcement and other third parties to enforce laws, intellectual property, and other rights, and we reserve the right to report any information related to suspicion of illegal activity to law enforcement for prosecution.

Business Transfer

The user information database of this website may be shared in case of mergers, acquisition, sale, insolvency, bankruptcy or as a part of business asset transfer by Arrival Gate.

Arrival Gate Policy

Arrival Gate.com will NOT deal or provide any services or products to any of OFAC sanctions countries in compliance with the law of UAE.

United Arab Emirates is our company’s country of domicile.

We accept payments online using Visa and MasterCard credit/debit card in the (Currency required, e.g. AED/USD). If “Credit Card Online” is selected as the payment method, then the details on the Customer’s ID (Card holder’s ID) should exactly match that of the credit card used to make the purchase.

All the refunds of any transaction’s amount against any purchase through this website would be refunded to the original mode of payment.

Delivery information such as Customer’s Name, Location, Address and Contact Number will be stored for delivery purposes. Other personal identifiable information will not be stored.

 

Cancellation Charges

Holidays:

If you cancel 0 – 24 days before departure, then 100% of the booking value will be charged
If you cancel 25 – 60 days before departure, then 50% of the booking value will be charged
If you cancel 61 days or earlier before departure, then 10% of the booking value will be charged
In the event the passenger details provided are not as per the passport, a Name Change penalty fee of 150AED will be applicable

Hotels: Arrival Gate does not charge any cancellation service fee on top of the cancellation charges levied by the hotel.

Flights: Arrival Gate charges the following service fees in case of flight cancellations and re-issuance:

Void charges

Economy Business/ First
AED 25 AED 50

Refund Charges

Economy
Booking Amount
Up to AED 500 AED 25
AED 501 – 1000 AED 50
AED 1001 – 1500 AED 100
AED 1501 – 2000 AED 150
More than AED 2000 AED 200
Business/ First Class - AED 100

Re-Issuance Charges

Economy – Domestic Economy – International
AED 100 AED 100
Business/ First Class – Domestic Business/ First Class – International
AED 100 AED 150
 

General Provisions

You may travel to certain destinations which involve greater risks than others, entirely at your risk as to the cost and consequences.

Arrival Gate requests you to consult your local authorities and evaluate travel prohibitions, warning, announcements, and advisories issued by them before booking travel to certain international destinations.

By offering for sale travel to particular international destinations, Arrival Gate does not represent or warrant that travel to such point is advisable or without risk. Arrival Gate does not accept liability for damages, losses, or delays that may result from improper documents for entry, exit, length of stay, or from travel to such destinations.

Arrival Gate, Arrival Gate Affiliates and their respective supplilers are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any air carriers, hotels or other suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. Arrival Gate, Arrival Gate Affiliates and their respective suppliers have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re–routing or acts of any government or authority.

Arrival Gate reserves its exclusive right in its sole discretion to alter, limit or discontinue the Site or any material posted herein, in any respect. Arrival Gate shall have no obligation to take the needs of any User into consideration in connection therewith.

Arrival Gate reserves its right to deny on its sole discretion any user access to this Site or any portion hereof without notice.

You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and with the supplier’s rules and restrictions regarding availability and use of fares, products, or services. You acknowledge that some third–party providers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer. You understand that any violation of any such supplier’s rules and restrictions may result in cancellation of your reservation(s), in your being denied access to the applicable travel product or services, in your forfeiting any monies paid for such reservation(s), and/or in Arrival Gate debiting your account for any costs we incur as a result of such violation.

No waiver by Arrival Gate of any provision of these Terms and Conditions shall be binding except as set forth in writing and signed by its duly authorized representative.

If any dispute arises between you and Arrival Gate during your use of the Site or thereafter, in connection with and arising from your use or attempt to use this Site, the dispute shall be referred to arbitration. The place of arbitration shall be Dubai, UAE.

The said arbitration proceedings shall be governed and construed in accordance with the Arbitration and Conciliation Act, 1996 and modifications thereof as in force at the relevant time.

These terms and conditions are governed by and shall be construed in accordance with the laws of the United Arab of Emirates and any dispute shall exclusively be subject to the jurisdiction of the appropriate Courts situated in United Arab of Emirates.

 

Payment Terms and Conditions

Arrival Gate (Arrival Gate DMCC) will never ask, share or store any Credit Card Details, Bank Login/Password or Debit Card Details over phone or email of any customer.

In case payment is flagged by our payment gateway, our team will reach out to you from [email protected] You will have to send the front and back side of the credit card with the CVV number masked to [email protected]

If you receive any other e-mail purportedly from Arrival Gate requesting your personal or security details, please do not respond to such E-mail. Please forward any such E-mail to [email protected] and thereafter delete the e-mail immediately.

Payment for services being offered by Arrival Gate can be done by following channels:

  • Online Payment Page on our website
  • Online Payment via a link provided by Arrival Gate Domain
  • Cash Deposit into Arrival Gate's bank accounts: Emirates National Bank of Dubai, Gold Branch, Account Number # 1014690354901, IBAN # AE960260001014690354901,Swift Code # EBILAEAD
  • Payment done in person at Arrival Gate Office Business Bay Branch Single Business Tower Bldg., Office #402. An acknowledgement receipt will be provided against same
  • Payment through Al Ansari will also be accepted through all authorized Al Ansari outlets.

 

Arrival Gate is not liable in case the payment is done by any other mode.

The User warrants, agrees and confirms that when he / she initiates a payment transaction and / or issues an online payment instruction and provides his / her card / bank details:

  • The User is fully and lawfully entitled to use such credit / debit card, bank account for such transactions;
  • The User is responsible to ensure that the card / bank account details provided by him/her are accurate;
  • The User is authorizing debit of the nominated card / bank account for the payment of Arrival Gate;
  • The User is responsible to ensure sufficient credit is available on the nominated card / bank account at the time of making the payment to permit the payment of the dues payable or the bill(s) selected by the User inclusive of the applicable Fee.

 

The User agrees that, to the extent required or permitted by law, Arrival Gate, and/ or the Payment Service Provider(s) may also collect, use and disclose personal information in connection with security related or law enforcement investigations or in the course of cooperating with authorities or complying with legal requirements.

Umrah Visa Terms and Conditions

The GCC nationals [Gulf Cooperation Council] do not need Umrah Visa. The below terms and conditions are applicable for all Umrah pilgrims with nationality out of [Gulf Cooperation Council].

Umrah Visa Holders are not allowed to perform Hajj.

Umrah Visas are not valid for work or residence.

The standard validity of Umrah Visa is 15 days (unless mentioned otherwise on Visa print).

Umrah pilgrims must not overstay their visas, otherwise it is considered as a violation of the Kingdom of Saudi Arabia regulations and is subject to severe punishment and legal consequences starting with financial penalty to the level of blocking of future entry to Saudi Arabia.

If Umrah pilgrim has performed Umrah previously, then based on the recent regulations, is applicable to pay 2000 SAR (Two Thousands Saudi Riyals) as an "Umrah Repetition Fees". Arrival Gate Umrah Online Wesbite is already checking this for the pilgrim in advance and before completing the booking. However, pilgrims can access this service to check any time if they are applicable for these extra fees : Click to Check Visa Repetition Charges

It is the responsibility of each Umrah pilgrim holding Umrah Visa to comply with the following flights restrictions :

Umrah visa holders should enter and depart from King Khalid International Airport in Riyadh, King Abdulaziz International Airport in Jeddah, Prince Mohammed Bin Abdulaziz Airport in Madinah or Prince Abdulmohsin Bin Abdulaziz Airport in Yanbu only without passing through other Saudi airports.

Umrah visa holders enter from King Abdulaziz International Airport in Jeddah or Prince Mohammed Bin Abdulaziz Airport in Madinah should depart only from King Abdulaziz International Airport in Jeddah or Prince Mohammed Bin Abdulaziz Airport in Madinah without passing through other Saudi airports.

Umrah visa holders enter from King Khalid International Airport in Riyadh or King Fahd International Airport in Dammam can depart from King Khalid International Airport in Riyadh, King Fahd International Airport in Dammam, King Abdulaziz International Airport in Jeddah, or Prince Mohammed Bin Abdulaziz Airport in Madinah without passing through other Saudi airports.

Umrah visa holders enter and depart from King Khalid International Airport in Riyadh, should have confirmed tickets for the whole itinerary (international and domestic flights) via Jeddah or Madinah and the Minimum connecting time for domestic flights shouldn’t be less than (4 hours). In addition, they should be at the airport 4 hours prior to departure of the international flight that has a connected domestic flight.

The Umrah pilgrim understands, confirms and comply with the following requirements in order to receive the Umrah Visa :

The Umrah pilgrim must have a passport with a validity of at least six (6) months and acceptable both for entry to Saudi Arabia and entry to the next destination; the passport should have at least two empty visa pages adjacent to each other.

The Umrah pilgrim must cooperate with Arrival Gate Umrah Team to fill in the "Umrah Visa Application form".

The Umrah pilgrim responsible and accountable for the submitted information accuracy and submitted official documents to Arrival Gate Umrah team including all information uploaded by the Umrah pilgrim on the Arrival Gate Umrah Online Website.

All women are required to travel for Umrah with a Mahram. Proof of kinship must be submitted to Arrival Gate Umrah Team along with the Umrah Visa application form. Women over the age of forty-five (45) may travel without a Mahram with an organized group, they must, however submits a no objection letter from her husband, son or brother authorizing her to travel for Umrah with the named group. This letter should be notarized.

As per the regulations, if Umrah Pilgrim is Male and has the nationality of the following countries (India, Pakistan, Sudan, Bangladesh, Yemen, Nigeria, and Chad) the Males who has age less than 40 years old has to have a female companion with proper kinship.

The Umrah pilgrim must be in possession of a non-refundable roundtrip ticket with confirmed reservations. It is basic service within the purchased Umrah package.

After "Umrah visa application" is completed and accepted, The Umrah pilgrim will be contacted by the authorized local travel agency, located in pilgrims resident country, to handle the Saudi Consulate Visa stamping process. The Umrah pilgrim hereby confirms full cooperation with the locally assigned travel agency by providing the necessary legal documents/papers, vaccination details (if required), and passport for visa stamping process. The failure of this process will fail the Umrah visa issuance and stamping. Any delay caused by the Umrah pilgrim may result in postponing the Umrah trip or even cancelling the full Umrah booking with no responsibility on "Arrival Gate Umrah", the Umrah pilgrim in this case shall cover booking dates changes charges and any cancellation charges.

The Umrah Visa service is non-refundableif the Umrah pilgrim decided to cancel the Umrah trip after the "MOFA Number" is generated. [That will be after the successful completion of Umrah Visa Application]. Before that, the possibility of cancellation is there with penalty charges in considerations of cancellation of the other services in same booking (Hotels, Transportations, Flights etc.).

Arrival Gate Umrah shall not accept any claim or complain in this regard in violation of the aforementioned policy & procedures and shall accept no legal responsibility in whatsoever nature.

Visitors to the Kingdom of Saudi Arabia shall abide by the country's Islamic laws and regulations and respect its society's values and traditions. The Kingdom of Saudi Arabia's anti-drug trafficking laws are strictly enforced. Violators are subject to severe punishment, which may include the death penalty. Sectarian, political or religious gatherings are forbidden.

Visitors to the Kingdom of Saudi Arabia shall abide by the country's Islamic laws and regulations and respect its society's values and traditions. Prude clothes in respect to the holy cities and Islamic culture and values, focus on religious and tourism activities and avoiding any other out of scope activities i.e. personal or group political activities or any other activities which do not comply with the Umrah trip purpose or violates with the local security rules in Saudi Arabia.

Further details about Hajj and Umrah can be obtained from the link to the Ministry of Hajj, Kingdom of Saudi Arabia Web site: Ministy of Hajj & Umrah Website.